Customer Services

• Training & Support
• Research On-Demand
• FOIA Processing

Customer Services

Training & Support

epipeline's Customer Care mission is to build and sustain customer loyalty. Our goal is to listen to, understand and responsively satisfy your needs.

Through our weekly, free on-line training sessions and online self-help options such as the Help link’s "How Do I?" user guide and "Frequently Asked Questions" (FAQs) section, learning and using the epipeline application is easy.

Research On-Demand

epipeline is proud to go the extra mile for our customers. Individual analysts from epipeline’s industry-leading research team (with over 95 years combined experience) are happy to talk to subscribers directly to provide additional intelligence, answer questions, and supply follow-up research.

FOIA Processing

Freedom of Information Act (FOIA) Requests epipeline customers can take advantage of our anonymous FOIA service. For a small fee, epipeline will FOIA the government anonymously on a customer’s behalf for specific contracting documents.