epipeline's Customer Care mission is to build and sustain customer loyalty. Our goal is to listen to, understand and responsively satisfy your needs.
Through our weekly, free on-line training sessions and online self-help options such as the Help link’s "How Do I?" user guide and "Frequently Asked Questions" (FAQs) section, learning and using the epipeline application is easy.
epipeline is proud to go the extra mile for our customers. Individual analysts from epipeline’s industry-leading research team (with over 95 years combined experience) are happy to talk to subscribers directly to provide additional intelligence, answer questions, and supply follow-up research.
Freedom of Information Act (FOIA) Requests epipeline customers can take advantage of our anonymous FOIA service. For a small fee, epipeline will FOIA the government anonymously on a customer’s behalf for specific contracting documents.